+60d ago

Guest Experience Representative

Vicinity Centres


Similar jobs pay $60k ~ $70k
Permanent Part time Standard business hours
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Full job description

We are Vicinity Centres. You may not recognise the brand but we’re sure you’ll know some of our destinations, from the iconic Queen Victoria Building in Sydney to Chadstone – The Fashion Capital, our seven DFOs, and much loved centres that are the hub of each of their communities. All in all, we operate over 60 centres across Australia.

Role purpose

The key purpose of the Guest Experience Representative is to provide in centre communication, coordination and information services for our customers to ensure their experience is better, easier and more enjoyable.

What will you bring?

You will have demonstrated customer service skills with previous experience in a customer-facing role. You will have a professional and customer focused approach, be confident in handling a variety of guest enquiries including cash transactions and customer feedback. You are known for your ability to effectively multitask and prioritise activities and have a sound background working independently with minimal supervision. You’ll be passionate about providing an exceptional customer experience and a genuine desire to bring the Vicinity brand to life.

What will success look like?

We Imagine a Better Way

  • You are confident in speaking up and can identify and recommend new ways of working
  • You are a quick learner, adaptable and open to new challenges
  • You are proactive, organised and efficient in everything you do

We Embrace Difference

  • You understand the diverse nature of our business, our customers and our people
  • You actively contribute to a positive environment within the team
  • You understand and show respect for the diversity of the Vicinity community

We Always Collaborate

  • You are an excellent team player who enjoys building relationships
  • You engage and communicate with your team, consistently and effectively sharing information
  • You recognise and proactively act to resolve any customer conflict

Why Vicinity?

Our benefits program focuses on creating an awesome place to work in which our people are rewarded and recognised. This includes:

  • Flexible working options
  • Birthday leave & purchased additional leave
  • $1000 worth of VCX securities rewarded for eligible team members
  • Internal mentoring program
  • Generous Parental Leave

Our values cultivate a culture that encourages our 1100+ team members to be adaptable, agile, resilient and passionate. At Vicinity we embrace difference. We are committed to creating an inclusive work environment that supports diversity and flexibility.

Note: To be eligible to apply for this position, you must have existing, relevant Australian work rights. At the later stages of the recruitment process the shortlisted candidate/candidates will be required to undergo a Criminal History Background/Police Check as a mandatory part of the process. Additional qualification checks may also be required dependant on role and level.


Skills
TEAM PLAYER

Perks & benefits
Additional leave
Mentoring program
Pay comparison
Market average based on all Representative jobs in Perth WA
Estimated range
$60k - $70k
Market average
$74k
$74k
Market average
$50k
$101k
Actual pay is not disclosed by the employer

Job details
Date posted
9 May 2022
Category
Customer Service & Call Centre
Occupation
Contact & Call Centre
Estimated
$60k ~ $70k
Contract type
Permanent
Work type
Part time
Job mode
Standard business hours
Work Authorisation
Australian citizen / Permanent resident

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