Payment Processing Officer

As an industry leader in Financial Services, this Top 4 Bank has a strong presence across 34 markets, focusing on core markets within Australia and New Zealand. With their head office located in Melbourne, you will be joining a business that are committed to attracting and retaining the best, by offering a genuine career path into a world of opportunities.

Your new role
In this role you will be responsible for efficient and timely moving of funds both domestically and globally. Ensuring that customers are provided with a quality, consistent and efficient payment experience. You will be processing various types of payments and making sure to apply your curiosity to call out suspicious transactions in the process. You will also have an ability to continuously look for ways in which the customer experience can be enhanced while demonstrating a passion for customer service.

What you bring to the role

• Banking/Finance experience highly desired
• Demonstrates a basic knowledge of the Australian Payments Landscape
• Demonstrates a basic knowledge of Payments Industry standards
• Your ability to empathise with our customers and passion for getting things right for them, every time.
• Enthusiasm to keep your customer value team operationally fit, to ensure we are where our customers need us most.
• Ability to identify and resolve obstacles, and a curiosity to trial new process or approaches to optimise your team’s performance and continuously improve service to our customers.
• Your ability to work with others to help your team grow.
• A capacity to work hard and well with others in a manner that is consistent with the organisation’s purpose and values.
• A commercial acumen that balances the needs of our customers, our people and our stakeholders.

What you'll get in return
To begin with you will work through a 10-12 week full time, industry-leading training program with ongoing coaching and support. This is a great opportunity for career progression, within a company that promotes a diverse work force.

What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV to Tasha.Goonting@hays.com.au

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