One of the hard-working volunteers at Salvos Stores Bunbury celebrated a significant milestone last month.
Bunbury resident Lynne Potter has been providing assistance to the Salvation Army for over 20 years.
Since her first shift back in 1999, the 81-year-old has encountered many locals and visitors from all walks of life.
Nowadays, Ms Potter spends two to three days per week at the Albert Road premises.
She greatly enjoys manning the back-of-house area, organising items, and pricing stock.
While conducting each task, Ms Potter treats the customers and her fellow volunteers with care.
"After I moved to Bunbury, one of my daughters said: 'mum, you can't just sit around and do nothing'. She then brought me along to the Salvos," she said.
"I like all of the people that I work with. Volunteers are usually very friendly.
"It gets me out of the house, and I now have plenty of great friends.
"I also enjoy assisting the Salvation Army. They do a lot of good work within the community."
Acknowledged for her insurmountable efforts, Ms Potter recently received a Salvation Army: 20 Years - Volunteer Service certificate.
Salvos Stores southern area manager Kelly Morrison and Bunbury store manager Karla Archbold praised Ms Potter for her kindness and generosity.
"Lynne is amazing, she really is the heart and soul of this place. She really makes it feel whole," Ms Morrison said.
"People enjoy coming in and giving her a hug.
"Community members of all ages really respect her. Even the younger volunteers struggle to keep up with her.
"We wish we had another 10 of her."
Ms Potter is encouraging all community members to visit the store and take up volunteering.
"A lot of older people, in particular, tend to sit at home and do nothing," she said.
"Here, we all work really hard and have a lot of fun."
Ms Potter is just one of the 8000 volunteers making a difference in Salvos Stores across Australia.
Interested in lending a hand? head to the Salvos Stores website, salvosstores.com.au, or inquire within.