Addy Ribeiro remembers driving to Treendale when it was first being developed.
The manager of Bunbury's Rose Hotel for five years had been asked by owners Dave Allan and Lawson Douglas to manage a new family venue.
"Having moved down from Perth I had heard of Australind, but when Dave and Lawson asked me if I'd like to manage this new venue I said, 'where is Treendale?'" Mr Ribeiro laughed.
"I wasn't totally convinced that a venue would do well here because there was a lot of construction going on.
"But when we started building, I quickly saw how excited people were getting for this place and that's when I knew it was going to work."
After just one year in business, Treendale Farm Hotel has been officially recognised as one of the most prominent venues in the South West.
The venue received four awards at the 2021 Australian Hospitality Association' Awards for Excellence announced this month, including Best Family Venue, Best Bottle Shop, Best New Venue Regional Western Australia and Best Regional Venue Western Australia.
We always thought we were doing alright, but to receive these awards to say yes, we actually are doing right, and we are listening to the community and providing them with what they want, is what it's all about.Admin manager Denise Baggetta
Mr Ribeiro, who is employed as manager, said the venue had "never stopped" since it opened on November 15, 2020.
"We have over 90 staff, 52 types of beer, a bottle shop that's 400sqm in size and a big outdoor area," he said.
"We do push the limits here in that we do all sorts of events that support local musicians, breweries and wineries.
"Plus we are booked out every Saturday and Sunday with capacity for 580 people."
With admin manager Denise Baggetta by his side, the pair shared what it took to run Western Australia's best regional venue.
They pegged the venue's success to the healthy, family-style environment their staff work in, as well as the support from the local community.
"We're successful because of our culture, in that we're very respectful to each other," Mr Ribeiro said.
"Our staff are happy to be here, which is a chain effect because our customers can feel that.
"Plus the awards are a reflection of all the support the community has given us since day one.
"All we try to do is give the best service we can and make this a place that everyone can enjoy."
Ms Baggetta said Treendale was definitely "in need" of a venue that catered to families, workers and everyone in between.
She said on days where there was "a little bit of rain", the venues sports bar was soon full of orange.
"There's no other venue like this in the area that caters to the whole range," Ms Baggetta said.
"Families just love it here in that parents can come and know that their little ones are safe on the playground while they have a meal.
"We always thought we were doing alright, but to receive these awards to say yes, we actually are doing right, and we are listening to the community and providing them with what they want, is what it's all about.
"Treendale is becoming a real community hub that we are really proud to be a part of."
Treendale Farm Hotel is located adjacent to the Treendale Shopping Centre and operates seven days a week.
Plans for 2022 include enclosing the outdoor area from April in preparation for winter.
"We're not perfect and there's always room for improvement, but we always try our best," Mr Ribeiro said.
"That's what matters."